SharePoint WSS 3.0 AD Account Creation Mode "The specified domain either does not exist or could not be contacted."


Being a SharePoint Administrator you might have come across a requirement where it is required to setup a SharePoint found in ‘Active Directory account creation mode’.

Active Directory account creation mode this mode is used by Internet Service Providers to create unique user accounts for customers in Microsoft Active Directory service. These accounts can then be assigned to groups in Windows SharePoint Services to grant customers the appropriate level of access.

After successful setup when everything was working fine than we noticed that we are not able to create any user in the Active Directory. We were getting following error

The specified domain either does not exist or could not be contacted. (Exception from HRESULT: 0x8007054B)

After weeks of troubleshooting and looking into every aspect of AD access issue, SharePoint ULS Logs we came across a Microsoft article http://support.microsoft.com/kb/828813 which state:

This problem may also occur if you specify the Active Directory domain with the fully qualified domain name. Instead, use the NetBIOS name of the domain.

Bull’s eye!!! SharePoint Farm was recreated and configured with NetBIOS name (i.e. ) rather than FQDN (i.e. .)

This setting will be prompted during WSS 3.0 Advanced Settings for Enabling Active Directory Account Creation Mode
·         Active Directory Domain (Here instead of FQDN use the NetBIOS name of the domain)
·         Active Directory Organizational Unit


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